Elliot VirtualER

With VirtualER, patients can make a same-day video appointment with a board-certified Elliot emergency medicine doctor that can be completed using their phone, tablet, or computer. The doctor will evaluate, diagnose, treat or triage care. 

Schedule a same-day appointment through SolutionHealth MyChart. Visit MyChart.SolutionHealth.org or use the MyChart app on a mobile device. While scheduling, you will be asked to provide information about your health concerns and provide consent for treatment prior to meeting with a physician. 

A VirtualER physician will see you if you are having COVID-19 or flu-like symptoms to assess your condition and can send you to one of the Elliot outpatient labs to get a Flu, COVID-19, and RSV test. The physician or nurse clinical care coordinator with follow-up with you for your results and treatment.  

Patients who are located in New Hampshire are eligible for a VirtualER visit. VirtualER visits are for patients with issues that require prompt attention but do not pose an immediate threat to their health or life. In the case of a life-threatening condition, dial 911. 

All insurance plans are accepted for VirtualER visits. A specialist copay may be charged for the virtual visit, depending on your insurance plan benefits. If your care is referred to the Emergency Department or Urgent Care, the copay for virtual care will be waived. If you are treated virtually, the cost will be less than a visit to the Emergency Department and similar in cost to visiting an outpatient specialist. Please contact your insurance company for more details related to the cost of a virtual visit. 

This service can be used with any device that has an internet connection and a functioning camera, such as smartphones, laptops, desktop computers with webcam, and tablets. Try to be located in a well-lit and private space for your virtual visit. 

Please contact your wireless provider for details on data rates. 

Yes, medications may be prescribed if your emergency medicine physician decides this is an appropriate treatment for your care. Please note that prescriptions for controlled substances such as pain medication or psychiatric medication are not available at VirtualER visit. 

You will meet on screen with an Elliot emergency medicine physician. They will review the information you provided when scheduling your appointment and ask follow-up questions to evaluate your symptoms and discuss next steps for treatment. Your visit will last approximately 15 minutes. 

The outcomes of your visit are based on your condition and treatment plan. You might be prescribed medication for pick up at your preferred pharmacy. You might need a lab test or imaging study. You might be referred to the Emergency Department or Urgent Care, or your care might be completed during a single virtual visit. If you are referred to the Emergency Department or Urgent Care, your medical information will be shared with staff at the facility to ensure seamless care. 

Yes. Elliot Health System protects patient information and confidentiality subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations. Patient consent is obtained for VirtualER and prior to sharing any patient-identifiable information to a third-party. For more information on Elliot Health System’s commitment to protecting patient privacy, please refer to our website. Please join your VirtualER visit in a private space. 

Elliot Health System patients may use SolutionHealth MyChart to manage their health care information, schedule and manage appointments, view and pay bills, and much more. Treatment and medical information are securely shared through MyChart with Elliot Health System practices and hospital departments to ensure continuity of care.