The VNA of Manchester and Southern New Hampshire Receives Five Star Family Caregiver Survey Rating from Centers for Medicare & Medicaid Services

The VNA of Manchester and Southern New Hampshire, part of the Elliot Health System, has earned a prestigious five-star rating for its hospice program from the Centers for Medicare & Medicaid Services Care Compare tool. This rating reflects feedback from families, caregivers, and friends who assess various aspects of hospice care, including whether they would recommend the agency to others. The survey uses a five-star scale, with more stars indicating higher quality of care. Achieving a five-star rating is a rare accomplishment, awarded to hospice agencies that exceed 97% in satisfaction.

“This recognition highlights our unwavering commitment to providing exceptional and compassionate end-of-life care for patients and their families,” said Catherine Frasco, vice president of community services at the VNA. “Our hospice program values collaborative care and involves a team of healthcare professionals working together to provide comprehensive support, ensuring that the patient’s and families physical, emotional, and spiritual needs are met while honoring their end-of-life wishes.”

The hospice care team at the VNA of Manchester and Southern New Hampshire includes clinical staff, social workers, home health aides, spiritual and bereavement counselors, and volunteers, all working together to provide comprehensive care and support to patients and their families.

More information about VNA of Manchester and Southern New Hampshire can be found at https://www.manchestervna.org/.

More information about the CMS Care Compare Survey can be found at Find Healthcare Providers: Compare Care Near You | Medicare.